More than one call per agent setup

More than one agent call at a time

Vicidial

Users

->INBOUND GROUP -> Check AGENTDIRECT

Campaign

->Detail

—>Allowed Inbound Groups AGENTDIRECT

—>Allowed transfer groups AGENTDIRECT

When the agent logs in he will se the RE-QUEUE CALL button. If another call is coming in he can requeue the call (put person on hold)

You can verify agents who have this power by looking in Inbound-Inbound Groups-AGENTDIRECT All users who need access also need to checked off in the inbound group of AGENTDIRECT

Gleaned from this sparse data on vicidial http://eflo.net/VICIDIALforum/viewtopic.php?f=2&t=33695